I had purchased and successfully setup two sets of five button Etekcity remotes to work with my Gen 1 Hook. I just got a three button remote to control the last of my outlets and I cannot seem to get the Hook to recognize the button presses on my three button remote. Going through setup with the five button again successfully recognizes the button presses. Any ideas?
This is an interesting issue. Are these learning outlets?
By learning outlets, you mean that they were able to be programmed to a different remote? If that is the case then yes. I had two outlets leftover from a previous purchase that were not being controlled so I purchased a single outlet and three button remote. I have programmed the three button remote to control each of the outlets.
Yes, that’s what I meant. We can try to add devices to your account from the backend. Then, you could go program the Etekcity outlets to the new device codes. Its basically reverse of what you do with the Hook App? Would you like to try that?
I would absolutely like to try this.
Hoping that you are still willing to help resolve this issue?