Just got this email today from Team Hook
End of support for Hook App and Service
To our loyal customers,
We started a business from the ground up, with a team of enthusiasts who wanted to give users an economical approach to home automation. Over the course of several years, we built a team, a product, and a company vision statement. We crowdfunded, sought investors, and eventually were able to get a product to market. Competition in the market space and increased cost of services has gradually reduced our ability to provide proper customer support. For this, we humbly apologize. Our hope was to grow an online community to aid in setup and network support. We thank all of our users that created helpful content and found creative uses for the Hook platform.
The cost of servers and support has increased while sales have diminished, and not having recurring revenue, we can no longer support the costs of maintaining the servers that run the Hook app. We regret to inform our community that support for the Hook app will cease, effective 1/31/2020. While we do not wish for this to be the case, we cannot afford to support servers on personal finances alone. After 1/31, the Hook app for iOS/Android, Amazon Alexa and Google Assistant commands, and any IFTTT automation will no longer function.
There are a few options for continued use of Hook without the use of our servers. Individuals are free to register their device with a Particle account to take advantage of their device cloud. The access token for your Particle (the chip that is the brains of the Hook) will be provided to those who request it. In addition, we are in full support of an offline or personal server option for Hook. We do not have the resources to implement these solutions, but we will provide the necessary access and support, including open-sourcing our code, for those willing help to keep Hook operational for all. If you are a developer interested in lending your skills, or have access to resources to keep Hook going, please reach out to us at email@example.com.
We would like to thank everyone who has made Hook a successful product, from our Kickstarter backers to our active forum members. The nature of an IoT device in a competitive market held risk and we were happy to take that risk to create the product we did. We learned to source boards, injection molds, assembly support, packaging, and shipping processes. We spent nights, weekends and more to provide timely shipments. We filled garages with boxes, spent hours winding antennas, fixing software, and placing pcb components on boards. Overall, we loved what we created. We love our users’ passion (and yes, we saw the criticism on our forums and did what we could to support issues as they arose.) We provided the service we could with the budget we had. It was a great experience to interact with you all and share our excitement.
We will do everything in our power to ensure that we are not simply turning our backs on our wonderful customers, but rather offering a transition path that’s a positive outcome for all. Again, please reach out if you can offer any resources to this effort or wish to gain access to your Particle token.
With heavy hearts and great appreciation, we wish to thank you all.
The Hook home automation team
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