I really hope this isn’t the case.
It sucks that the Hook folks have gone dark on support. And it is odd that every product is showing as “out of stock” here: https://www.hooksmarthome.com/store
In the past I saw the Hook people go a long time without responding on the old forums (http://gethook.lefora.com), but then they started being active again with these new forums and new version of Hook. Seemed like things were moving in the right direction. But now, it sounds they are back to not responding to people emails and posts.
I know from past emails that Hook migrated their servers to AWS last year, so as long as they keep paying the bills the service should stay alive. Or at least I hope…
For now, I’m still using my first gen Hook and it is still working properly everyday. So at least there’s that.