Groups not responding properly

[Reddy]

Hi , I have been using Hook since March 2017 in India and working till now. I have two groups with two and three devices, lately since three days, my groups does not respond properly, one or two devices does not respond as required either ON or OFF, through the App as well as IFTTT. Checked the individual devices, each device is functioning well through the App. Restarted the hook and deleted and added groups. There is no difference. Any pointers is appreciated in advance. I have read the announcement regarding improvements in API and groups performance, probably it is since then my groups are not responding, Thank you!.

[hookdevteam]

Hi @Reddy ,
Apologies for the long delay. Our changes should have only made the response better if not worse, we are suspecting that it is probably happening because of the latency involved in contacting the hook in India. How many devices do you have in the group? Is it always the same device that fails or it is intermittent? Do you mind sending us a ticket via support@gethook.io? We will work in resolving the issue for you. Please include your hook account details so that we can locate you in our system and diagnose what is happening…

[Reddy]

Hi, kindly refer my email dated 13th February 2018. Hope the problem will be resolved at an earliest date. Thank you!